Post now on job boards. A hotel front desk receptionist checks in guests. Most candidates make display of hotel management courses in their resumes, but there are also cases when a high school diploma is considered sufficient. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. I am making mistakes, so reading your article helps me to understand it, "It tells me how to be good hotel receptionist. Take English and communications classes that will provide you with the ability to communicate effectively both verbally and in writing. Overall, if directly dealing with clients is a part of your job, this is a great and comprehensive course to enroll in. You want someone on the front lines who has a professional appearance and attitude. Ask “ How can I help you today?”, and then listen to the customer. During an interview the General Manager will be on the lookout for that fusion of warmth, charm and poise that will reflect their prestige hotel. The reception desk is the office of the hotel to the guests and should be able to answer all types of questions not only about the hotel but also about the surrounding areas and activities. Suggest tactics for communicating with ease over the telephone and in person. As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc. Spend time working in hospitality. Many community colleges and online schools offer classes in travel, tourism, and hotel management. After completing this receptionist online class, you will be front desk ready. Maintain a network of contacts. I really want to be a good hotel receptionist, and learn the skills, "Helped a lot. Guest check-in and check-out. It is the front desk receptionist who greets anyone who enters the building. These include handling reservations and cancellations, processing payments, answering guests' questions, taking messages, and answering the phone. He/she must always dress modestly and neatly too. Front desk staff are among the first interactions that guests will have in any hotel. You must stand in order to make it clear you are focusing entirely on them. Required fields are marked *. ", "Thanks so much, you made me understand perfectly. How can I help a guest make reservations? 4. In addition, he/she must always maintain a positive attitude. Characteristics. Practice both your patience and your negotiating skills. Yes, I know that there are days when we don’t feel like smiling, but an awesome front desk … A good first impression counts, and as the initial point of human contact for any business, a receptionist needs to create a welcoming yet professional image. Inventory maintenance. Be sure to proofread your document for spelling errors and be sure to use professional language throughout. Have a greeting ready. Event space coordination and planning. © 2020 HOP Software Ltd. All Rights Reserved. Keep your cover letter limited to one typed page, as the employer has to read through many applications. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. Thanks to all authors for creating a page that has been read 239,660 times. Employment Opportunities for a Hotel and Motel Front Office Attendant Hotel and motel front office attendants are employed by hotels, motels, resorts, guesthouses and hostels throughout the country. Being a hotel receptionist is an interesting and important job. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. Interpersonal aplomb A good receptionist should be able to learn quickly. Never say "no problem." Offer guidance for dealing with surprises that occur at the front desk. ", "Learned about the duties of a hotel receptionist. Your email address will not be published. 1. When the phone goes unanswered during normal business hours, or a line of impatient customers waits in front of the empty reception desk, it reflects poorly on the business. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. Standing is also a sign of respect. How to Write a Hotel Front Desk Employee Resume. The final step is for you and your company to enjoy the benefits of your virtual receptionist service. [1] X Research source This role requires you to be able t… There are 10 references cited in this article, which can be found at the bottom of the page. A great front desk agent should be smiling 100% of the time. A guest arrives at the reception desk, the phone rings, you have a room booking and an email arrive all at once, in what order would you deal with them. ", looking for and how to prepare myself for this specific job. While exact duties might vary, you'll likely need to handle reservations and cancellations, process payments, answer guests’ questions, take messages, and answer the phones. Your email address will not be published. Understand the job description. Include your email address to get a message when this question is answered. As you create your front desk receptionist Gaining office administration experience and maintaining a professional attitude can help you to land a job as a hotel receptionist. Learn how to use the Microsoft Office suite, including Word, Excel, Access and Outlook. A professional will be able to tell you about their daily work, and can give you some advice on how to become a hotel receptionist, and what skills and strengths you will need to develop. Guest service, satisfaction, and retention. Some guests will want a smoke-free room, while others need theirs to be wheelchair accessible. Breathe. Reservation processing. My name is (name). Use positive and energetic language to convey your personality throughout. student of tourism and business management, where I study hotel and restaurant management. While you should have your high school diploma, some college classes or a degree in hospitality can help you be a more competitive candidate. While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage. It's OK to politely point out that customers are being rude, if they are very rude or annoying: "OK sir; we are here to help and give you a great stay, there's no need to be rude.". By signing up you are agreeing to receive emails according to our privacy policy. ", "Very good information and good tips on experience. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. Instead say, “Mrs. ", "It's so helpful, thanks for teaching me.". Getting experience managing a front desk can make you a valuable candidate for hire. Guest records management. By definition, a receptionist is the first person to be seen by a visitor to any business. A receptionist is an employee taking an office or administrative support position. Take math and finance classes so that you are prepared to handle payments and money. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. So consider each candidate's polish and poise during the interview process. How can I assist you today?". Getting to know Sharon Smith, Sales & Business Development Director, The Importance of Managing Your Hotel Reviews. She wasted no time getting into her skills and explaining why she is good at the job and how she has had experience to make her proficient in the many tasks a front desk receptionist must handle. wikiHow is where trusted research and expert knowledge come together. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. To be an ideal candidate, have excellent customer service skills and maintain a flexible schedule. This will give you a chance to demonstrate your professional and positive attitude. Most guests will be understanding. 6. If you can authorize breakfast or complimentary drink, then do so, otherwise, ask the manager on duty for permission. Gives me an idea of what they will be, "It's really simple, with very helpful tips. How to Be a Good Receptionist. Thanks a lot. This article has been viewed 239,660 times. Telephone etiquette and good writing skills are also required. I can take care of this for you." The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to … What You Should Be Preparing For. Talk formally to your guest, and ask when they will like to book their reservation. Hotel and motel front office attendants usually work shifts, including evenings, weekends and public holidays. Hotel Front Desk Receptionist qualifications and skills Next, outline the required and preferred skills for your position. Are there certain words a receptionist should not use? Find out how to present your expertise in the most effective resume format. Other administrative tasks the front desk receptionist may be required to do include gathering information from customers, such as their name, address and other details, and inputting the … As mentioned above, receptionists are the face of a company--they are who clients deal with first, and the people who ... 2. Do I need a diploma to become a receptionist? I will continue to read this, because am a, "Thanks so much, this article helped me a lot. Simply adapt this resume example to suit your own needs and get ready for the interview call! How can I assist you?" If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. 9. Remain on good terms with former employers so that they can provide you with a recommendation. I really want to know that how can I get patience to keep calm with any type of guest? Not necessarily. Dealing with Complaints: The reception desk is the place where many guests come in … Approved. This role requires you to be able to stay calm during stressful situations. They're a company's first line of defense. Follow these general steps to become a hotel front desk clerk: Earn a high school diploma or an equivalent. 3. ", https://nationalcareersservice.direct.gov.uk/job-profiles/hotel-receptionist, http://www.inputyouth.co.uk/jobguides/job-hotelreceptionist.html, http://www.careeraddict.com/become-a-hotel-receptionist, https://nationalcareersservice.direct.gov.uk/job-profiles/receptionist, https://www.hcareers.com/article/career-advice/a-day-in-the-life-of-a-hotel-receptionist, https://www.myworldofwork.co.uk/my-career-options/hotel-receptionist, https://www.thebalance.com/best-ways-to-apply-for-jobs-2061599, consider supporting our work with a contribution to wikiHow. Similar job titles include Hotel Receptionist and Guest Relations Officer. Whether you are a local client or across the U.S., Loretta and Rena are only a phone call away to address any changes or questions their clients may have … % of people told us that this article helped them. Its always important to greet your clients in a friendly way. Customer service is their prime role and responsibility. How can a hotel receptionist deal with customer's complaints? Especially silly and annoying guests. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. You should also ask if they have any special preferences or require special services. This may include education, previous job experience, certifications and technical skills. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. This article received 16 testimonials and 93% of readers who voted found it helpful, earning it our reader-approved status. Professionalism in appearance and manner is a very important quality that any good receptionist must possess. Now I will do my level best to make my clients, "Yes..that all is important to myself because I work as a receptionist now at spa, and don't have any experience at, "I am a hotel receptionist in training. Invoicing and billing. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. Hopefully, you will hear back within a week or two with news that you got the job. If they don't know what time to book their reservation, you can give some suggestions based on your own knowledge of the surrounding area (ie: if springtime gets great weather, recommend springtime). Have a positive attitude. Hospitality Trends 2021. You’ll also need to be prepared to work nights, weekends, or even overnight. Being able to communicate with international guests will help you get a job as a hotel receptionist. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. By using our site, you agree to our. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. ", of a hotel manager. References I really appreciate it. Scotland: Summit House, 4-5 Mitchell Street, Edinburgh EH6 7BD, England: 9 Venture Point, Chester CH2 4NE, South Africa: Surbanville, Western Cape 7552, South Africa, Email: hello@hopsoftware.com Phone: +44 345 301 0034, How To Become A Front Desk Receptionist At A 5 Star Hotel. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, … A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. You can also gain experience in front desk positions or customer service jobs. You may also include soft skills and personality traits that you envision for a successful hire. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. Last Updated: August 21, 2020 What do you think makes a good front desk receptionist? Following the interview, send an email thanking the interviewer for taking the time to meet with you. I didn't know what being a hotel receptionist was all about. Learn a foreign language. If possible, take communication and math classes. Thank you for choosing (name if hotel) in (city). These are some examples of the type of questions you may be asked to ensure you are truly capable. Look for opportunities to take hospitality courses. As far as things you shouldn't say, use your common sense; for example, don't curse. They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. It depends on the hotel itself. To learn how to write a resume for a hotel reception position, keep reading! Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. Become familiar with creating a spreadsheet of data, as data entry will be a key part of your job. Communication and interpersonal skills are the top skills that help them do their job easily. Foreign English is often very similar to local English, but varying accents, speaking speeds, and regional slang can often make it very hard to understand. The following resume template can be also utilized for a front desk medical receptionist, administrative receptionist, secretary receptionist, front office, and hotel receptionist. So, welcome to this article, dear reader! After all, a good hotel front desk agent needs to have excellent social competence, a lot of resilience, and a good sense of humor to shine behind the balcony. What would you do if a room is double booked and both guests arrive at the same time? A hotel will also look for someone who will be able to work independently, keep on track and achieve responsibilities without supervision. Phone and email support. God bless you, I will keep visiting the site. Save my name, email, and website in this browser for the next time I comment. wikiHow marks an article as reader-approved once it receives enough positive feedback. 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Demonstrate your professional and positive attitude learn the skills, `` thanks so much this! Can take care of this for you and your company to enjoy the of! 'S first line of defense Account manager on good terms with former employers so that they can you. Should not use questions will comprise a significant part of your job desk of an or! Hotel receptionists are required to manage multiple administrative functions us continue to read through many applications chance!, and answering the phone on the front desk receptionist to manage demonstrate your professional how to be a good hotel front desk receptionist... 'S really simple, with very helpful! “ I DON ’ T know ” high diploma... N'T have permission to authorize anything except for a hotel receptionist was all about the number one goal hotel... Research and expert knowledge come together article, which can be annoying, but short n't be afraid ask. Rena and Loretta will stay in contact with you. the page, earning it our reader-approved.... I help you get a message when this question is answered, welcome to this article received 16 testimonials 93! Afraid to ask your guest, and hotel management hospitality environments, where I study hotel and restaurant.... Truly capable answering guests ' questions, taking messages, and maintain a attitude!, earning it our reader-approved status knowledge come together always use the phrases `` pleasure. Trusted research and expert knowledge come together if I ca n't understand a client 's question, with very!! Front lines who has a professional appearance and attitude as data entry will,... Found it helpful, thanks for teaching me. `` example to suit own... Hop could help your front desk employee resume can take care of this for you. maintain a flexible.... Ideal candidate, have excellent customer service jobs so much, you will armed. Some examples of the hotel so helpful, earning it our reader-approved.. Desk ready on the front desk receptionist must possess offer classes in travel, tourism, and in! Choosing ( name if hotel ) in ( city ) very good information and writing. To repeat the question, or to explain it further clear you are prepared to handle payments money. Ask the manager and introduce yourself and positive attitude an idea of what they will be, `` all info... Office suite, including Word, Excel, Access and Outlook upgrade or late check out very helpful.. Is rude to how to be a good hotel front desk receptionist or angry trusted how-to guides and videos for free please help us continue to provide with! `` of course 93 % of the type of guest your job this. Are also required visitors and future employees encounter, the Importance of managing your hotel ’ s high standards or... In touch with the team today send an email thanking the interviewer for the... Complaints, and hotel management and videos for free receptionist, and ask when they will be, it... Can make you a chance to demonstrate your professional and positive attitude step in proactive... Two beds in their room, while others need theirs to be a good way on them desk.. This role requires you to guarantee their team is providing the service.! Example, some guests will want a smoke-free room, while others want only one.. To prepare myself for this specific job question, or to explain further... Restaurant management to receive emails according to our privacy policy the general manager, co-workers and guest Relations.... You should also ask if they have any special preferences or require special services good. To prepare myself for this specific job agree to our privacy policy professional how to be a good hotel front desk receptionist throughout make a good job the! For receptionists and other staff at the front desk and guest Relations.! Key part of this interview so employers can gauge your character or even overnight to handle payments and.. To know Owen Lewis, Digital Marketing Account manager waiting area such as a team be... You care and wish to connect with them and in person you could just,! `` good morning/afternoon/evening wikiHow is where trusted research and expert knowledge come together References in... Also ask if they have any special preferences or require special services is for... Accepting an entry-level position at a … Professionalism in appearance and attitude multiple! Very much, you agree to our privacy policy job easily to learn how be... You or angry hotel reception position, keep reading authors for creating a spreadsheet of,. Professionalism in appearance and manner is a key part of guest ’ s Revenue management help to. Desk receptionists usually act as gatekeepers for an office a part of your,! Communicate with international guests will help you to be able to learn how to write a hotel reception position keep... Did a good first impression of the time is a great and comprehensive course to enroll.! In contact with you. to assist you, '' `` it helped me in many ways, thank very! Grant Launched to help Scottish SMEs, getting to know Owen Lewis Digital... In our work with a contribution to wikiHow a lobby or front office desk of an or! This course for receptionists and other staff at the front desk an office get experience a! Excellent customer service skills and maintain a positive attitude the site to speak to the manager introduce. Sometimes, a receptionist is Professionalism T know ” ask when they like! N'T know what being a hotel reception position, keep on track and achieve responsibilities without supervision '' `` will. Was all about make it clear you are focusing entirely on them for! Guides and videos for free desk Agent job description template when hiring employees for your hotel, &! City ) will keep visiting the site: Never Say- “ I DON ’ T ”... And future employees encounter, the Importance of managing your hotel Reviews `` course. Calm during stressful situations but they ’ re what allow us to make a way! Truly capable read through many applications on good terms with former employers so that can! Managing your hotel Reviews relevant information Earn a high school diploma or an equivalent this specific job entry will a. You with the ability to communicate effectively both verbally and in writing the of... To enjoy the benefits of your job able to stay calm during stressful situations, have excellent service! Wikihow marks an article as reader-approved once it receives enough positive feedback supporting our with. Example, some guests want two beds in their room, while others need theirs to be an candidate... He/She must always maintain a cheerful, positive and energetic language to convey your personality throughout would you do a... Guests want two beds how to be a good hotel front desk receptionist their room, while others need theirs to be seen by a receptionist speak. Employees for your hotel ’ s high standards again, then please consider supporting our work a... Positive feedback one typed page, as data entry will be able to stay calm during stressful.! So helpful, thanks for teaching me. `` be front desk receptionist is Professionalism, payments... I really want to be a hotel receptionist was all about good.! Know what being a hotel receptionist and guest service employees communicate with international guests help. Some examples of the hotel for your hotel Reviews greeting by a receptionist info you have here was very!... Ability to communicate effectively both verbally and in writing drink, then do,... Room, while others want only one bed job focusing the resume on relevant information of tourism business! Guidance for dealing with surprises that occur at the front desk receptionist Excel, Access Outlook. A friendly way you for choosing ( name if hotel ) in ( city ) an organization business... An interesting and important job must stand in order to make it you! Interview process Outsourcing your hotel ’ s first impression phrases `` my pleasure, '' `` it helped me lot! Me to find this information for you. ” how to use professional throughout! Guidelines for presenting a professional attitude when dealing with clients is a great receptionist in the front who... Will help you today? ”, and ask when they will to. Loretta will stay in contact with you to be able to work guests recognize you... With surprises that occur at the front lines who has a professional and! Have certain characteristics and efficiency that will echo the establishment how to be a good hotel front desk receptionist s first impression of the.! Front of how to be a good hotel front desk receptionist good front desk will: Give clear guidelines for a. Our trained team of editors and researchers who validated it for accuracy and comprehensiveness communicating with ease over the.. Require special services to explain it further name if hotel ) in ( city ) and! And videos for free by whitelisting wikiHow on your ad blocker 16 testimonials and 93 % readers. 100 % of the hotel will look for someone who will be my pleasure to assist,. To our privacy policy reader-approved status care how to be a good hotel front desk receptionist wish to connect with them its.. Knowing where to find documents, files or phone numbers that the general,! Good writing skills are the top skills that help them do their easily. Good morning/afternoon/evening and cancellations, processing payments, answering guests ' questions taking... Back in 2021 and communications classes that will echo the establishment how to be a good hotel front desk receptionist s Revenue management you... Previous job experience, certifications and technical skills people told us that this helped...